Privacy Policy

Effective Date: July 22, 2025

Disclaimer: This Privacy Policy is a draft for informational purposes only and does not constitute legal advice. You must consult with a qualified legal professional to ensure full compliance with all applicable laws (including HIPAA, state-specific privacy laws, and consumer protection laws) and to tailor it to Sakhee Postpartum Support's specific operations.

1. Introduction

Sakhee Postpartum Support ("Sakhee," "we," "us," or "our") is committed to protecting the privacy and security of the personal and health information of our users, including birthing parents, medical professionals, and other individuals who interact with our services. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website, in-person doula services, and comprehensive care management offerings (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our Services. This may include:

a. Personal Information (PI)

Information that can be used to identify you directly or indirectly, such as:

  • Contact Information: Name, email address, phone number, mailing address.

  • Demographic Information: Date of birth, gender, marital status.

  • Account Information: Username, password, security questions.

  • Payment Information: Billing address, payment card details (processed securely by third-party payment processors; we do not store full card numbers).

b. Protected Health Information (PHI)

For users of our doula services and comprehensive care management, we may collect health-related information, which is considered Protected Health Information (PHI) under HIPAA, such as:

  • Health Status: Information about your physical and mental health, including postpartum recovery, symptoms, and conditions.

  • Medical History: Relevant medical history, including pregnancy and birth details.

  • Care Information: Details about the doula services received, care plans, assessments, progress tracking, and referrals to other healthcare providers.

  • User-Generated Health Content: Information you voluntarily provide during doula sessions or through forms.

c. Usage Data

Information about how you access and use our Services, including:

  • Device Information: IP address, device type, operating system, browser type, unique device identifiers.

  • Log Data: Access times, pages viewed, features used, and other diagnostic data.

  • Interaction Data: How you interact with the website's content and features.

d. Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Payment Processors: Information related to your transactions.

  • Healthcare Providers/Partners: (With your explicit consent) Information necessary for coordinated care or referrals.

  • Publicly Available Sources: Information from public profiles or directories.

3. How We Collect Information

We collect information in several ways:

  • Directly from You: When you register for an account, schedule services, fill out forms, communicate with us, or use interactive features of the Services.

  • Automatically: Through cookies, web beacons, and other tracking technologies when you access our website. This helps us understand usage patterns and improve user experience.

  • From Third-Party Partners: When you connect third-party services (e.g., payment processors, other health apps with your consent) or when we receive information from integrated healthcare partners for care coordination.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Services:

    • Delivering in-person doula support and comprehensive care management.

    • Operating and maintaining the website.

    • Creating and managing your user account.

    • Processing payments and managing billing.

    • Providing personalized content, education, and support.

    • Facilitating connections to relevant resources and warm handoffs to other providers.

    • Sending appointment reminders and important service updates.

  • To Improve and Develop Services:

    • Analyzing usage patterns and trends to enhance functionality and user experience.

    • Conducting research and analysis to improve our offerings and develop new features.

    • Personalizing your experience within the Services.

  • For Communication:

    • Responding to your inquiries and support requests.

    • Sending administrative messages, technical notices, and security alerts.

    • Providing information about our services, promotions, and relevant content (you can opt-out of marketing communications).

  • For Safety and Security:

    • Protecting against fraud, unauthorized access, and other security threats.

    • Monitoring for warning signs of complications to enable proactive interventions.

  • For Legal and Compliance Purposes:

    • Complying with applicable laws, regulations, and legal processes (e.g., HIPAA).

    • Responding to lawful requests from public authorities.

    • Enforcing our Terms of Service and other agreements.

    • Protecting our rights, privacy, safety, or property, and that of our users or the public.

  • For Research and Aggregate Data:

    • With your explicit consent, using de-identified or aggregated health data for research purposes to advance postpartum care. This data will not identify you personally.

5. How We Share Your Information

We may share your information in the following circumstances:

  • With Your Consent: We will share your personal and health information with third parties when we have your explicit consent to do so.

  • Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, hosting, analytics, customer support). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  • Integrated Care Partners: With your explicit consent, we may share relevant health information with other healthcare providers (e.g., OB/GYNs, pelvic floor specialists) to facilitate coordinated care and warm handoffs.

  • Legal Requirements and Law Enforcement: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

  • Protection of Rights and Safety: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Sakhee, our users, or the public, or to prevent fraud or abuse.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

  • Aggregated or De-identified Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you. This data may be used for research, analytics, marketing, or other business purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, and disclosure. These measures include data encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal and health information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods may vary depending on the type of information and its purpose.

8. Your Choices and Rights

You have certain rights regarding your information:

  • Access and Correction: You may request access to or correction of your personal information held by us.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., retaining information for legal compliance).

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those emails or by contacting us directly.

  • Cookies and Tracking: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Services.

  • HIPAA Rights: If your information is PHI, you may have additional rights under HIPAA, such as the right to obtain a copy of your health records, request restrictions on certain uses or disclosures, and request confidential communications.

To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. Your continued use of the Services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Sakhee Postpartum Support

Email: smitha@yoursakhee.com

Phone: +1 315-395-3628